Terms & Conditions - Deanwood Camp Site
TERMS & CONDITIONS
As the person booking this holiday, you are responsible for ensuring your party complies with these Terms and Conditions of booking, and by booking you are confirming that you and your party will adhere to them.
THIS IS AN ADULT ONLY SITE. No guests under 18 years of age. This is NOT a nudist site.
NOISE This is a quiet site. No excess noise or music between 22.30 - 7.30 hours. No outside music at any time.
PITCH Maximum of 6 people per pitch, subject to payment of the fees. All units and pitch extras must fit within the borders of the pitch, including guy ropes. Pitch sizes are approximately 10m x 10m (tents & caravans) or 12m x 8m (motor homes). A double pitch may be booked, subject to availability and payment of an additional fee.
GROUNDSHEETS All awnings must have breathable ground-sheets. No tarpaulins or plastic sheeting.
ELECTRIC HOOK UP Subject to availability and payment of the fee. Supply is 8 amps/1.8kw at any one time. No domestic kettles, hairdryers or heaters. High consumption domestic appliances will cause electricity supply to trip out.
DOGS Well-behaved, supervised dogs are welcome, subject to payment of the fee. They must be kept on a short lead or tethered at all times. Dog mess must be cleared up immediately. Dogs can be exercised in the adjacent forest or the enclosed exercise field. No dogs in the Recreation area. If your dog causes injury or distress to staff, other guests or their pets, or damage to the site, you will be asked to leave and no refund will be made. We reserve the right to charge you for repairing any damage caused by your dog. Dogs must not be left unattended on site. We do not accept liability for any injury or damage, either to your dog or caused by your dog, or the loss of your dog, and you agree to indemnify us from all actions, claims, costs & proceedings, including legal fees, arising from your acts or omissions, or those in your party, whilst on our site.
CARS One car may be parked on or beside your pitch, subject to ground conditions. Additional cars must be parked in the car park. No vehicular movement on the campsite between 22.30 hours and 7.30 hours. Vehicles can be parked in the top car park near the gate if you need to leave early or return late.
BARBECUES & FIRES must be raised at least 30cm off the ground. No open fires. Charcoal or gas BBQs only. No burning of wood, paper or plastic whatsoever. No inflammable liquid. No Fire Pits unless used with spark guard which is kept in place at all times when lit. No BBQs inside tents, caravans or motor homes. FUMES CAN KILL. Dispose of used charcoal safely in metal bins provided.
BOOKING & PAYMENT At the time of booking, a deposit equivalent to two nights' rental is required to secure the booking. Any balance due must be paid at least 28 days prior to the start day. We reserve the right to cancel the booking if the balance is not paid by this date. No reminders are sent. For Bank Holiday bookings (minimum 3 nights), the full amount is due at the time of booking. Payment can be made by Credit or Debit card over the phone. Cheques are not accepted.
ARRIVAL & DEPARTURE Arrival between 14.00 and 21.00 hours. If arriving after 18.00 hours, please advise us in advance. On arrival, check in at Reception and obtain your Pitch No. Tents must be pitched before dark. Departure before 11.00 hours, leaving your pitch free of all rubbish.
CANCELLATION If more than 28 days before the start date, you will not be liable to pay any balance outstanding. If cancelled more than 7 days before arrival, the amount paid for the first night will be retained and the balance refunded. If cancelled less than 7 days before the start date, no refund will be made. We recommend you take out holiday insurance to protect yourself against possible loss. In unlikely event that we have to cancel, our liability is limited to a full refund of all monies paid.
UNREASONABLE BEHAVIOUR We have the right to refuse admission. In such cases all monies paid will be refunded as soon as reasonably possible, the contract will be terminated and we will have no further liability. In the event of guest misbehaviour during occupancy, we reserve the right to terminate the booking without any refund of monies paid. Misbehaviour specifically includes, but is not limited to, inconsiderate behaviour, drunkenness, undue or out of hours noise, smoking inside buildings, dog aggression or barking, not picking up your dog’s mess immediately.
LIABILITY AND SAFETY Please take care. The site is a natural environment and the ground may have rutts, branches on which you can trip etc. There is barbed wire on perimeter fencing. Familiarise yourself with where steps are and where the water and fire points are. We do not recommend parking or pitching underneath trees, especially in times of high winds. We do not accept liability for injury or damage or loss of guests’ property, cars and contents and you agree to indemnify us from all actions, claims, costs & proceedings, including legal fees, arising from your acts or omissions, or those in your party, whilst on our property.
DATA Any data collected from this booking may be kept on a computer. It will not be disclosed to any third party.
SUGGESTIONS & COMPLAINTS If you have any suggestions for our improvement, please tell us. Please tell your friends about all the things which you love here! Thank You!
Thank you for taking the time to read this. We hope you and your pets will enjoy a safe and very happy holiday here at Deanwood Holidays Caravan and Camping Site in the Royal Forest of Dean, Gloucestershire.